ELENA NEGOTEI

How Text Analytics Underpins Customer Analytics

How Text Analytics Underpins Customer Analytics
Customer loyalty is more resilient than you think. It can often seem like someone has decided to stop purchasing from you because of one negative experience, whereas in reality it’s usually the culmination of a series of events – a late delivery here, a faulty product there – and there were signs that would have been easily spotted, but that you failed to because you weren’t paying attention.

Leave a comment